When I shop the Wal-Mart in West Chester, Ohio there are seldom handheld baskets at the entry. I go looking for one. My complaint is, when I checked out, the cashier wants me to return the basket to the front of the store. Its not a big deal, but, this is asking the customer to do a job that a Wal-Mart employee should be paid to do. Better Yet, put up a rack to collect the baskets, showing where the baskets are for the customer. Don't ask the customer to do the job of the employee. Good Customer Service will keep your customers returning.
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