I called Ic Systems to speak with them about the payments that I setup to pay them every 2 weeks. For the first two payments everything went smooth no reason to call. I went online to check balance to insure everything was fine until I realized that the last payment they took out of my bank account (showed on my statement & have image) was not showing on there records. I called to speak with someone about this and from the moment I got on the phone I was being yelled at and told I wasn't listening to the lady. I asked for a manager she said she was as high up as they come. I asked if I could speak to someone who was not so mean and maybe having a better day and she continued to tell me that she had no record of payment and I needed to call my bank because they did not get paid. I asked the lady what the bank remitted to them when they collected the payment she said she did not have that information. She told me to contact my bank and send them proof from the bank that the money was paid. I called the bank! Bank gentleman told me the money was paid and is now sending me the image of the payment and the statement to send to IC systems. May I also add that when I asked whom to send this information to she said there is no one to send to just send it to the address.
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