I have had an ongoing dispute for approximately 5 months regarding billing and service interruptions. I have had four separate appointments for technicians to come out to my home to correct the service interruptions, but they still continue two to three times a week channel not working and recordings freezing. My bill is never correct I recently had a two-year contract for a set price, after 1 year my bill was increased by 45 percent. After filing a complaint I have been working with the escalations department, the billing issues were resolved for about 2 months. I have to call each month to get my bill corrected. My service interruptions are ongoing my last complaint the manager in the technical department offer to come back to my home but when I asked what else you can do because my box has been changed wiring has been adjusted new internet modem has been placed, he could not respond to that question and I have been ignored now for about 30 days. This is after I asked for fair permanent credit to my account for service interruptions.By fair I was guessing maybe $5 per month. After being ignored for 30 days, today I received a certified letter from Time Warner stating do to my un reasonable demands there are no longer going to provide service for me for cable. And that I have 10 days and the service will be shut off. My bill is paid prior to the due date and I have a zero balance do to my complaints regarding service in billing, Time Warner is cancelling my account. The FCC needs to hold this company, ble for the way they treat customers, Time Warner is thinking this is going to resolve this problem, but I have only just started I will make it my personal job to make sure this company does not treat any other customers the way I have been treated. They need to be held accountable for their illegal actions.
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