I sent an older man there multiple times to have documents printed, then signed, then emailed back to me. He does not speak very clear English, but he is a very quick learner (having been a chemist and electrical engineer). The staff took advantage of him. They charged him $40 to scan in 19 pages and then asked him to pay another $50 to fax the documents. He has paid over $300 at that location to send simple documents to me. I had no idea that they had been doing this to him. When I called, they said it was just easier because they were busy and under-staffed.
I have been a FedEx customer for a long time. I recommend FedEx to my clients who do not have home scanners and computers or who are not internet proficient, most of them elderly. I sell homes, and the people I recommend are on strict time frames they have to meet. They get out of work and must go to FedEx after normal business hours to meet deadlines or they will not get their homes. FedEx took advantage of this, and I will never again send anyone there. They should be ashamed to have such opportunistic employees; I can only imagine what company policy directs this type of behavior. Is there anything I can do for my customer?
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