I have been with wfs for a year and five months now and I have nothing but problems with this company. I have paid my payments on time for the first year and then I switched jobs and was going to be a week late with a payment and wanted to let them know that I was going to be a week late and they said that they were going to charge my account a outrageous late fee and that they would take my car from me for being a week late for the first time... Give me a break. I had asked to talk to a supervisor and they acted like they were going to transfer me and hung up the phone. Very rude!!! I didn't get a chance to call them right back and the next day while I was at work I received like 5 or 6 calls from them but they wouldn't say anything when I answered the phone. I called back and finally got it dealt with by someone that was very helpful and understanding and I found out that there would just be a 5$ late fee. Well four mnths later I needed to defer a payment due to being on a medical leave and they tried to tell me that I needed to make one more payment and then I would qualify so I did and the very next mnth which is this month I called to try and defer my payment since I payed one more payment and the person on the phone said oh just pay one more payment and you can next month I got pissed off and hung up the phone. I called back a few days later and talked to a new person and they said that I could defer a payment but I had to pay an extension fee of 65$.. This company will find anyway to get money from you and make your life a living hell. I have been half tempted to refinance my car from my bank and just make payments to my bank just so I won't have to deal with wfs. I will never get another loan from them or ever recommend this company to anyone!!!
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