My account is with Citibank in the US; my daughter's is with Citibank in Russia. We wanted to send money to her, since I work and she is a student. The bank wanted $30 to wire $2000. I put the money into my account and completed every document. The bank accepted them and phoned me for confirmation.
I gave my confirmation of the wire. Then the money left my account but never arrived in my daughter's account in Russia. Three weeks on, a deposit of $1758.77 appeared in my account. So I lost $30 and $241.23. On top of that, the bank charged me $10.
MANY times I phoned customer service, and I e-mailed the bank as well, but the last of those e-mails is not accessible, since the Citibank website did not save them. For 8 years I have sent money to support my family through a different bank, and I never had any trouble.
I want my money returned, and I want others to know that Citibank ripped me off.
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