I had an account for some dental work I had done. Set my account up for auto pay. Never was late not even once and made more than the min payment. For my final payment I turned off the auto payment and paid the final balance. Later i was told because I turned off my auto pay my payment wasn't made and I had to pay late fees (didn't matter that the website and confirmation email said i made the payment) the employee Gary Stephan and managers Rob Hampton and Frank Mccoy (who refused to speak to me) made the whole experience awful.
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