I am having a serious problem with SunTrust online banking. This has happened a few too many times. I have overdraft protection set up on my account, where it will pull money from my savings if needed and assess a $10 fee. There is a problem, though. I would prefer not to use this feature and instead protect myself rather than incur the $10 fee. I check my account regularly. I will log in to my account online if I know that something will be posting soon. I transfer enough money from my savings to cover it, plus some, while my account is still in the positive. Mysteriously, the next day, debits show up as posted and dated the previous day, even though they were not there when I logged on to move the money. These debits were not even showing as pending! The money that I moved shows as posted after these items, making the account balance negative and letting them collect their fee before my transfer.
For instance, this just happened the other night. I had approximately $1370 in my checking and no pending items. I knew that my house payment of $1350 would post the next day, as well as a few small items. So I logged on the evening before and transferred $200 from my savings, which was more than enough, just to be safe. My account then showed positive $1570, no pending items. The next day I logged on and saw the house payment of $1350 posted, but it was dated with the previous date. The other couple of small things, adding up to $59, also posted with the previous date, making the line balance show as -$39. Then came the overdraft automatic transfer from my savings of $49, then the $10 fee, making the line balance exactly $0, and after all of that my actual $200 transfer showed, which made the account $200.
The thing that gets me is that I had asked them, when I opened my accounts with them, specifically whether online transfers between my SunTrust accounts were instant. They told me yes. Therefore this type of thing should absolutely not be happening.
Do not get me wrong. If I let my account go into the negative unexpectedly, then I have absolutely no problem using the overdraft protection automatic transfer and paying the fee. That is why I signed up for it. But if I check my account and I have a positive balance and transfer the money myself before anything is showing as posted or even pending, and this happens, then I feel I have been ripped off. Predating items is unacceptable. Posting my instant transfer after these predated items that were not showing when I did the transfer is unacceptable.
This type of thing has happened before. I went to a local branch and complained and was told that it was a computer glitch, and they refunded my money. Well, that was a few months ago. Should this glitch not have been fixed by now? This is just ridiculous. I am at the point now that I am looking for a new bank.
0 comments