In February I attempted to deposit $640 cash into one of Wachovia's new non envelope machine. I deposited the whole $640 into the machine, the screen said that only $100 was deposited, then it spit out $200, so I redeposited the $200 again, then it said that $300 was deposited. I sat at the machine for about 15 minutes trying to figure how to retrieve and see what happened to my remaining $340. I got a printed statement that said only $300 was deposited.
I went into the branch to see if someone could assist me. I was told that an investigation would have to be conducted, instead of someone immediately going to the machine to see what happened to my funds. In the meantime they credited me $340 while they conducted their investigation. This investigation took about 2 months, and the bank concluded that they did not find my missing funds, and they took back the $340 that was credited to me.
I was upset with this response and wrote a letter to the Office of the president to re-open the case. They did, and this time surprise surprise, the investigation took about 3 weeks, and again they concluded that they still did not find my missing funds. So I am out $340 of my own money.
So I decided that I do not wish to do business with thieves and would close my account. And advise any other prospective customers not to bank with Wachovia, crooks!!!
0 comments