In February I attempted to deposit $640 cash into one of Wachovia's new non envelope machine. I deposited the whole $640 inot the machine, the screen said that only $100 was deposited, then it spit out $200, so I redeposited the $200 again, then it said that $300 was deposited. I sat at the machine for about 15 minutes trying to figure how to retrieve and see what happened to my remaining $340. I got a printed statement that said only $300 was deposited.
I went into the branch to see if someone could assit me. I was told that an investigation would have to be conducted, instead of someone immediately going to the machine to see what happended to my funds.in the meantime they credited me $340 while they conducted their investigation. This investigation took about 2 months, and the bank concluded that they did not find my missinf funds, and they took back the $340 that was credited to me.
I was upset with this response and wrote a letter to the Office of the president to re-open the case. They did, and this time surprise surprise, the investigation took about 3 weeks, and again they concluded that they still did not find my missing funds. So I am out $340 of my own money.
So I decided that I do not wish to do business with thieves and would close my account. And advise any other prospective customers not to bank with WACHOVIA, CROOKS!!!
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