After having a baby switching to day shift and losing 10% of pay we faced a foreclosure we knew there was no way out so we move out and began to try to sell. Towards the end we dropped the price and received and offer. Chase said this was too low and too late to work with us. 4 days later Chase accepted an offer from the same people tried selling to for only 10K more. They basically countered these people and then sold. The problem is, not only do they call this a Foreclosure versus a Short Sale. They still will not remove this off my credit report after 1 full year. I have tried disputing online and mailing to the credit bureau. Still says open and I occur 120days lates ever month. I call Chase and get redirected for hours.
No body can direct me to someone that can help. I feel sorry for the call centers all these departments. They can't help and the communication between these departments is zip. I have no idea how Chase can manage anything the way they do business.
Get this - I get notices for lack of hazard insurance on the house I have not owned for a year. I call the Insurance department. I tell them about the situation and all that I have done to try and close this account. They tell me that I have to figure out how to get this account closed before they can stop pursuing me for payment in insurance. This company has caused our family much distress. We can not rebuild we can not start over and there is absolutely no way of communicating this with them.
What I learned about Chase is. If you ever find yourself in trouble no matter what you try and do they will make it ten times harder on you. And they will not let you go!
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