We have had Fairbanks for some time and have gotten no good out of the company. Besides enormous continuous calling from the company, they call and when the line is answered they don't respond and hang up. They continuously call my work and do this up to 6 times a day.
We started getting charged late fees when payments were not late, and then we started getting bills that expected us to pay quarterly instead of monthly like we had. Then they started to send back our monthly payments, demanding these quarterly ones and penalizing us for it. When I called, the man I talked to said not to send payments through US Postal but instead to pay them "check by phone," causing us to have to pay an additional $15 fee. This company has been very rude, unprofessional, harassing and plain mean since our mortgage was sold to them! This should be illegal! Is it? What can we do?
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