I was shorted by a CitiBank ATM at a 7-11 location in 2007. I attempted to withdraw $400 and was dispensed only $240. I counted the money as I always do and notified two 7-11 clerks who were standing nearby. It was a Sunday evening. I used the phone attached to the ATM, but the rude CitiBank customer service rep told me that I would need to contact my bank, which I did. I provided witness statements from one of the 7-11 clerks for verification. The clerk also stated that I was not the only one at that ATM that day who had been shorted. I also submitted a written statement to my bank, which assured me that the problem would be resolved when the ATM was reconciled and placed a temporary credit on my account.
Approximately 3 to 4 weeks later, I received a letter from my bank notifying me that the credit had been reversed, as they had received documentation from CitiBank saying the machine reconciled and did not short me. I called my bank at that point, explained that this was unacceptable and said I wanted to appeal the decision. They told me it was due to the documentation CitiBank had sent them and mailed me a copy of the document.
Neither my bank nor CitiBank offered any recourse, and their decision was final. Where does a person follow up with something like this? Apparently nowhere! Total bunk!!
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