Before establishing an account with this bank, I spoke with their customer service department twice. Both times I was lied to. Their intent is to get you to open an account regardless of what they have to tell you. I asked very specific questions because of a problem I was having with my old bank.
Then in 2 days I was charged $420.00 in overdraft fees because a cash deposit I made took three days to credit to my account. When I went to the bank and spoke with a "certified relationship banker," I was told they would look into it and call me the next day. I had to call the bank myself twice and was then told there was nothing she could do. Before that, I had also called customer service and was told I would be called right back. Three weeks later I am still waiting on that call.
0 comments