I called my bank Wachovia and wanted to make sure I could make a deposit into the ATM and get cash back.
I was told yes and I was never advised of any cut off time.
I went to the bank deposited a check for $95.00 and already had a balance of 38.00. After the deposit I took out $120.00. A refund from another company also came into my account the same day for $21. And change.
The next morning there were 420.00 in overdraft fees. When I asked Wachovia what happened they told me I made a deposit after the cut off time in the ATM. They also went on to say that it is clearly marked at the ATM the cut off times.
THEY LIE please see http://casonmarketing.com/wachovia
Here are photos of the ATM and audio recordings of their customer service department failing to disclose this information.
The went on further to say that because I did not take care of the $420. Overdraft that the next day that resulted in another $175.in fees for a total of $595.in fees that they expected me to pay.
I contacted the VP of banking for FL and she did not call me back for 9 days, when she did she was extremely rude and unhelpful. After getting off the phone with her I felt like I had some other concerns that I did not get addressed so I called back and never received any call back from her and had to contact the office of the President of Wachovia bank.
Since then they have refunded all but the $175. Saying that I am still responsible for that. If they refund all of their unjust fees into my account I still have a positive balance.
They even went as far as to accuse me of not keeping a check register and told me that I had overdrafts in the past as to shame me or something in the letter.
This is the worst bank I have ever dealt with in my life do not bank with Wachovia bank.
See the proof again here http://CasonMarketing.com/wachovia
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