Midland Mortgage Co has had my insurance check for over 20 days! It was sent overnight on Dec 16. It is now Jan 15, and I still do not have my check back! I live in a modest 3 BR home with only one bathroom. My bathroom and kitchen had to be gutted to the rafters. I was able to scrape together enough money to get the bathroom half finished, but I cannot even start to rebuild my kitchen. I was fortunate to have Additional Living Expense insurance.
However, after being out of my home for over a month, which was plenty of time to do the repairs, my insurance company is refusing to pay for the condo I was in. So I am now living with my 12-year-old son and my disabled mother in a home with no working kitchen and a bathroom that is not finished.
I have been told everything from the check will go out tomorrow, which it never does, to we have no way of knowing when you will receive the check. The supervisor, Janice, told me I needed to calm down and understand that even though I was told I would have the check back in 4-7 business days, it would be more like 7-15, and that was on the 18th business day!
I have called every day, multiple times a day, and I am getting nowhere. I sit on hold for anywhere from 2 to 4 hours a day. I was passed on to a number of different supervisors, Janice, Wanna, Michelle and Tammy, and NO ONE CALLS ME BACK! I called Michelle yesterday over 15 times in one day and NEVER got a call back.
It has been over 4 days since I talked to a human being and not voice mail. I don't know what to do! I am at the mercy of this cold-blooded, dishonest, lying, unprofessional company. I would hate to work for Midland Mortgage.
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