Midland Mortgage is holding my Hurricane Ike insurance money despite my sending in all the required paperwork. It took 3 1/2 weeks to get the 1st installment back, even though their paperwork said it would be processed in 5-7 days. Michelle in customer service said they are "busy."
I am 50% done with the home repair and have requested an inspection so I can get the next installment. Despite 2 written requests and multiple phone requests, there has been no inspection. This means that Midland is holding 2/3 of my insurance check, which just so happens to add up to more than is owed on the mortgage.
I have been handed off to multiple "supervisors" and have yet to get a call back.
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