Fairbanks took money from our checking, in an unauthorized matter, to pay a mortgage payment that I had already paid. (The payment included the mortgage payment, false hazard insurance fees and unnecessary foreclosure fees) This caused major hardship to my checking. It caused NSF's, embarrassment and so forth. Because of their error, I was not able to purchase my monthly prescription for a chronic lifetime illness that I have. After so many days without the medicine, which did not add anything positive to my health situation, I finally had to borrow it from an outside family member. The outside family member was a senior citizen on a limited income. I was quite frustrated and embarrassed. Borrowing money from this individual put them in a very tight spot to pay their bills.
Fairbanks continues to charge people like myself, and others, fees for hazard insurance when proof has been given several times over. (I even have a letter from Fairbanks stating they rec'd my hazard insurance proof, but we have been charged for it by Fairbanks for almost a year) Fairbanks continues to charge people like myself and others, fees for foreclosure when your payment is updated.
Unless you demand to speak to a supervisor. Forget it. Even when you do speak to a supervisor... It's not completely resolved. I keep trying to get the exact amount of our payment. Every Fairbanks rep I talk with gives me a different amount and they don't know why it's that amount.
I got a printout of payment history. It's a joke to read. I think it was just copied from the computer screens. There is nothing uniform or structured about it.
Fairbanks should change their name to "Foreclosure Capital Corporation".
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