After going through the nightmare with Compuserve and BBT in 2000, we stuck with BBT because all our online banking was there, for which they charged us $80 a month, and it seemed like a very big deal to change all our accounts, addresses and passwords.
But "enough was enough" when I received a personal check as payment for a job and they refused to DEPOSIT IT IN THE BANK unless we had a compensating balance in our checking account! Yes, that's right, I couldn't even deposit the check! "Bank policy," they said.
I called their hotline twice and got the same response: "new policy" and "I've never heard of that." Figures the left hand didn't know what the right hand was doing. Finally we found a branch that hadn't heard of this newly mandated policy and were able to deposit that check.
BBT: you can tell it is the worst bank!
We now do business with CCB, who are courteous, pleasant and treat us well. Their online banking is real-time: I can open my computer banking and see the exact minute that my husband has been out putting money in the account, and by the same token, when we come back from shopping with a debit card, we can see the money has already been deducted.
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