Usacomplaints.com » Business & Finance » Complaint / Review: Branch Banking and Trust - BB&T - They are 1 to 2 business days behind (Always) and your deposit don t mean squat!. #129058

Complaint / Review
Branch Banking and Trust - BB&T
They are 1 to 2 business days behind (Always) and your deposit don't mean squat!

To make a long (and I do mean LONG) story short, I made 2 deposits before 2 pm so that my deposit would be made on the same business day. They did not count my deposit untill several days later causing my debit card to show Invalid for NSF when I tried to make a purchase. I talk to a Branch Manager who smiles at me and tells me to check there 24 hr number after 12 am. (There are no opperators available after 12 am)

Then as if that wasn't bad enough. They held the purchase amount from my account even after the transaction was canceled, causing me to have a negative balance. All this after I had made 2 deposits for well over the purchase amount. I call the bank and they tell me that when you make a deposit, You cannot use the funds untill the next day or after 12 am nomatter what. Also, that if I make a deposit after 2pm, those funds are not available till 12am 2 days later.

With this knowledge I take a personal check from my mother from her bank and ask them to cash it. They told me that because I didn't have the amount of the check in my account that they would not cash it! Are they searious? Isn't this why you get a bank account???

And now I go to get this straightened out, and they think it's funny, and tell me that I have to wait on my deposits 1 to 2 business days from now on!


Offender: Branch Banking and Trust - BB&T

Country: USA   State: Tennessee   City: McMinn County
Address: US Highway 411 North

Category: Business & Finance

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