I have had an account with BB&T for 9 months and never had a problem until the last month. I've been charged over $1200.00 in fees in the last month. I received a check in the mail from Moneygram to do some secret shopping, and I took the check to my branch on Merchants Dr. They cashed the check, which was for $3200.00, without putting a hold on it, even though my account was negative $274.00 at the time because of their fees.
I only have a savings account, not checking. They let someone take a payment out of my account three weeks early without my permission and started charging me fees. I deposited $300.00 out of the check I cashed, which they released.
I sent the Moneygram and completed the customer service survey on March 11, 08, the same day I cashed the check. I went to get money to buy groceries on March 17, 08 and had a negative balance of $2866.69. My paycheck was deposited on March 14, 08, but they had placed a hold on my account and taken the $375.00 I had in my account. I didn't receive anything about the hold on my account until March 24, 08, which said the hold would be removed on the 25th.
I checked my account today and it was $2996.68 negative. They have taken over $1200.00 of my pay since Feb. 20, 08. They cleared the check and now I have no money! I have 2 children and only get paid twice a month!
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