Been a customer at Charter One for 10 years. Went to the bank on a Saturday with a $500 check that was a gift from a family member for our baby shower. Went up to the teller and told him that we wanted to cash the check. We did not fill out a deposit slip or give him our account number. He took the check and gave us the $500. We had gone shopping and bought baby stuff that same day. I usually check the balance in our account everyday but that week my husbands mother was in hospice passing away, so I did not have a chance to get online and check the account. Well Finally that Thursday my husband got online and saw that it was -$300 and something.
We called to figure out what had happened and here it goes...
The teller actually deposited the check into the account without telling us and on top of that didn't inform us that there would be a 24 hour hold on it.
So we actually received $500 of the $700 that was in our account making our new balance $200
That Friday the day before we cashed the check I had paid a whole lot of bills and they posted on Saturday when the balance was only $200. Resulting in (14)... $37 OD fees
plus $6.99 for each day it was overdrawn. Overall we lost around $600
I called and called customer service, who said that I would receive a call within 48 hrs, but did not receive a call back for 16 days. Made the claim on 2/12, and finally received a call on 2/28. Talked to the bank manger and all they kept saying it wasn't a bank error. When we finally did receive a call back we had already paid the OD fees and closed the account. The lady said even if there was anything she could do the account was closed now.
It's amazing that a bank could be so shady! They said that the policies and procedures are in the terms and conditions... Who actually reads them??? Really mad that the teller didn't tell us that the money was coming out of our account and that the 500 check was being deposited instead of cashed and put on hold.
Never open an account at Charter One they don't care about their customers! If you have an account consider this and close it! They don't deserve your business!
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