I have had an account with BB&T for 9 mths, never had a problem until the last month. I've been charged over $1200.00 in fees in the last month. I received a check in the mail from Moneygram to do some secret shopping, I took the check to my branch on Merchants Dr. They cashed the check which was for $3200.00 without putting a hold on it, even though my account was negative $274.00 @ the time because of their fees.
I only have a savings account, not checking, they let someone take a payment out of my account three weeks early without my permission and started charging me fees. I deposited $300.00 out of the check I cashed, which they released.
I sent the Moneygram and completed the customer service survey on March 11,08 the same day I cashed the check. I went to get money to buy groceries on March 17,08 and had a negative balance of $2866.69. My paycheck was deposited on March 14,08 they had placed a hold on my account and taken the $375.00 I had in my account. I didn't receive anything about the hold on my account until March 24,08, that said the hold would be removed on the 25th.
I checked my account today and it was $2996.68 negative, they have taken over $1200.00 of my pay since Feb. 20,08. They cleared the check and now I have no money!!! I have 2 children and only get paid twice a month!!!
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