I received calls from Angela Jones from Castle Point Mortgage at my home, job, at all hours of the day and night, weekend including. Finally I decided let me see what can be done. I told Angela about my situation. I told her I had just come out of a bankruptcy and thought I could not get a loan so soon. She said no problem we have a program for you. I told her I need to cash out out of my home to make some repair she said no problem. Let me see what I can do. I told her I did not have good credit, "no problem" She asked me how much I wanted to cash out I told her the amount, she said not problem. I told her how much my home was worth with the house that are selling in my neighborhood.
So after talking to her she told me that the only out our pocket money they would need from me is for the appraisal she asked for a cc# I told her no. She said well can we have a bank account # they would not charge me until everything was complete. Silly me I gave her my bank information. Then she gets Lisa Wahl on the phone and Lisa tells me everything is going great.
Angela gets back on the phone and tells me that there is a problem and she will have to talk to someone about being able to help she (ANGELA) comes back within minutes to tell me that they said everything is okay and that it is a go. I was to have a closing day within in a week.
Well in the meantime I got sick and called her to tell her I did not want the appraiser to come to my house because i had not been able to get it in order angela said it's not problem they will not stay long. Well lo and behold the take the money out of my bank account put me in the hold because of checks that I had out there that had not cleared then the deduct the money.
I called her and told her I did not give her permission to do that and she said I told you we would need the out of pocket cost. I continue to tell her that I had not authorized it. Well after not hearing from them for a few days. Mind you they use to call at least 3 times a day all week long and now we are unable to reach them. Then I get this voice mail telling me that they were unable to help me because my home had appraised lower that we had discussed. What a crock.
To this day I am still waiting for Angela Jones or Lisa Wahl to call me back. After many calls no answer I reciieve a notice telling me that they were unable to help me because of my house not being the value they though it would be. Did I get screwed. Most definitely and they sad thing about this is that they are probably doing to many other innocent people. I have reported them to the BBB and the Attorney General hopefully something can be done to put these people out of business. Some of them must of worked for ERON.
Rose Anne
Chicago Heights, Illinois
U.S.A.
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