My husband has banked with Suntrust for many years. He has used their autopay bill payer service online for the past few months. In February, Suntrust paid all of his bill pays twice, even though he had only set them up for one payment per month. He ended up overdrafted by $721.
The bank insisted that it was his error and not the bank's. (I bank with Wachovia, and once when I accidentally set up a bill pay twice, they called to verify first before paying.) He decided to close the account, but first he cancelled all of his bill pays on Feb. 10, 2007. He closed the account on March 14, 2007. On April 6, 2007, they started paying out all of his bill pays again! So far the bank manager has told him that because it has not been 30 days yet, his account is not closed yet.
However, my husband cancelled ALL of his bill pays on Feb. 10, 2007. They did not take anything out in March for bill pay, so why are they taking it out now? We are still waiting for a call back, and luckily I am a paralegal who is getting one of our attorneys here to help me. This has cost us over $1000 to take care of.
My husband is a disabled Vietnam vet who gets SSI and a small benefit check from the VA. Suntrust's bill pay has ripped my husband off!
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