I hate this company. I wish my mortgage had never been bought. I called to get some information and got the rudest lady on the phone. She had a bad attitude. They charged me a late fee, and I have never been late, ever. Miss Rudness said I needed to check with the other lender. I have never been late with them either. I have checks to prove my payments posted and cleared my bank within a few days of being sent. My credit reports do not show me as ever being late. If I knew the name of a supervisor in charge of the customer service people, I would lodge a complaint directly.
Needless to say, Miss Rudness would not tell me the name of anyone. She had a sarcastic remark for every question I asked. She also said she had explained this to me several times in the past. Huh? I have never called MM at all, so I am not sure where she gets that from.
I hate this company. I am getting ready to refinance or will sell outright to get out from under these people. How do they get away with holding payments, trying to foreclose illegally, etc.?
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