I have only banked with BB&T for 4 months. Every 2 weeks I would cash my payroll check and deposit money. On one occasion the bank did not acknowledge my deposit and returned my check to the church I had written it to. The manager at the Goose Creek, S.C. branch, where I set up my account, returned the fee, which was okay.
However, 2 weeks ago I went to the Northwoods Branch of BB&T to cash my check, and they told me they could not cash my check or give me money back because the amount in the account was too low. After going into the bank and speaking with a lady I thought was an assistant manager, she told me the same thing that the people at the drive-thru said. As a matter of fact, I saw her standing there and laughing as if I was a joke. So I told her okay, since you want to be ignorant, I'll go to the Goose Creek branch, and since they cash it every 2 weeks, it should be okay with them, but I will report this.
I then went to the Goose Creek branch, and the nastiest teller I have ever met told me that this woman from the Northwoods branch had called her and told her not to cash my check. She even smirked as if she was getting payback because I had complained about her nastiness before.
I went to the "relationship banker" and asked what the problem was, since they knew me and my payroll check (the company) and had cashed it every 2 weeks for 4 months. She called this same woman from the Northwoods branch, who told her, as I sat in her office, that it seems the only reason I have a checking account is to have somewhere to cash my checks.
I was so disgusted by the insult that I went back to work after an hour of trying to cash my check. I called the Florence, S.C. branch and spoke to someone I thought was in charge to complain about this, and they called me back the next day suggesting that I go to a check cashing place and establish a relationship with them.
What is the purpose of having a checking account? If that were the case, I never would have opened one, but kept cashing checks and paying 2% every 2 weeks to check cashing places, which is stupid. What is more stupid is that I called everyone in the chain of command except the President of the company, and they all told me the same thing that the woman at the Northwoods bank told me: establish a relationship with a check cashing place. Now I am a divorced mom with 5 children.
How do you tell someone like me that you won't cash my check? Oh, I guess your children will just have to do without today, we've become nonchalant about the little people. Maybe if you put more money in the bank and let it stay in a little longer, we would treat you better. I have direct deposits that go to my checking account monthly that are over $1000.00.
If they thought I was trying to rip them off, couldn't they have considered that? At any rate, I have never been so humiliated in front of a large group of people in my life. I keep my account to the bare minimum (cents) now because I refuse to let them make any money off of me. Furthermore, after May has ended, I am moving my direct deposits to a bank that actually cares about the people that bank with them.
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