On July 21, the report date for my Experian credit bureau, I noticed that BB&T (formerly First Va Bank) had listed my car loan account as written off as bad debt. I asked Experian to investigate this because I had paid this account off.
The investigation came back as it being a mortgage account, not a car loan, and the account not being paid in full. Experian advised me to contact them directly and send them any confirmations or documents showing this account is paid in full and was not a mortgage loan.
I tried several numbers and, after going through the automated voice response, was still unable to talk to a live representative to get help and questions answered. No one could give me the correct numbers for who handles this request.
My problem is that BB&T is not reporting accurate information to the credit bureaus, which is causing consumers to have lower credit scores. I paid this account off with the car title to prove this. It bothers me that they would report such derogatory information, especially when someone is disputing the account, and purposely report the wrong information for the second time.
Now, not only did they report that the account is not paid in full, they added that this account was a mortgage account, which looks like I defaulted on a home loan, which is far more devastating than a car loan.
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