Do not use SunTrust Bank!
During these national economic struggles, we all need to be treated fairly. My husband and I have been struggling financially and failed to keep a very accurate ledger of our banking activities. Because of this, we had overdrawn our account. SunTrust charged us overdraft fees of $36.00 each for 11 transactions, which totals $396.00.
The 11 charges totaled less than $100.00. When I requested that the money be returned, I was given the runaround and told it was not their policy to make returns, and I was only refunded $180.00. As I see it, they still stole $216.
I requested that, in the event there was no money in our account, they decline the card. They said this was against their policy!
Now we try not to use SunTrust, because no matter whom in the chain of command you talk to, they will not give you your money back. And once you have received a one-time courtesy, if you overdraft again you are completely out of luck.
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