I allowed my son to order something from Xbox in July. I stood there and watched him delete my information. It said deleted. I asked him to go back and make sure. It only showed my name, no credit card information. I tried to order but couldn't, so I was OK, thinking it was truly deleted.
Now on 11/06/09 my bank statement showed they took money three times out of my account. The only person at my house was my nine-year-old grandson, playing the game. I questioned him, and he said that while he was playing it said he had won enough points to win something, and he used the points to get it.
There should be a law against this. I called Xbox and spoke to Larry, who claims they can't give out their last name or an Xbox address. I gave him all my information, and after I stated what happened, he asked again for my card number. As I was giving him this information again, he stated that I can't get my money back.
I asked to speak to a supervisor. He said they were busy and to call back in half an hour. I replied, no, keep me on the line for that half hour. After ten minutes or so he came back on the line, stating my information was still in the system. I asked why he did not see it the first time, and how I know he did not use the ten minutes or so to re-enter my information. I know it showed my information as deleted on Xbox, so just get your supervisor.
The supervisor, Anna, said they can't give out a last name or a company address because they don't have one. I said, can you see a big company like this with no physical address? Ref # 1119514642. After I told her my situation, she stated that I should have been more responsible with my card. My nine-year-old grandson did not know I had let my son use my card before he got locked up. She claims it is my fault and I can't get my money back, my fault that a nine-year-old can order and they just use people's cards like it's nothing.
I am looking for a lawyer to take this case, and I ask everyone who was ripped off by Xbox to stand with me to let Xbox know we are not standing for this.
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