We received a letter mailed 2/1/08 from the Certification Office of Collins, Martin & Isaacs, KC, MO, saying that if my husband had a hearing test, we would receive a 3-day, 2-night vacation with 15 locations to choose from. One of the 15 in the brochure was St. Pete's Beach, Florida.
He had the test on 2/11/08 and we received the brochure. We selected St. Pete's Beach, and I mailed in my $50 refundable deposit on 6/4/08. The check cleared on 7/1/08. They were to send a confirmation, which I had to reconfirm prior to 60 days before the reserved date (9/24/08).
It is now 7/21/08, so I called the Ramada Plaza Resorts O.F.V. Locations at 800-203-9783. During 3 separate phone calls I was transferred 10 or 11 times and disconnected twice. On my last call, which lasted 44 minutes (about 40 minutes of it on hold, at 954-630-9449), I was told they no longer offer St. Pete's Beach and I would have to select another location. I was devastated, as we had made plans with other people and were meeting with a friend in that area who is dying of cancer. No other destination is acceptable. When I asked for information from 'Patricia' in customer service at 1-800-203-9783, I was rudely informed that I could either pick another location or get my money back. She said they haven't had that location since January.
I don't know what this scam is about, but they have had my money for over 6 weeks, with my phone number, and I would think that any reputable company would have its customer service department call to inform customers of this problem. And why did we not receive any type of confirmation? I am so disgusted with this Ramada Plaza Resort scam, which I found to be so prevalent on the internet with 1270 specific complaints (and I am adding this one), that I don't think we will patronize Miracle Ear again when his new hearing aids break.
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