CitiMortgage starts robocalling me for my mortgage payment on the 1st of the month (the due date). I am prompted to "identify" myself using the keypad, and then I am given a choice to provide the day I sent in my payment and the amount of the payment. I am then told by the robo voice that my account has been "noted and updated." The robocalls start again the next day.
If I make my e-payment via my bank on the 1st, I do not expect to get harassing calls until after the 15th (assuming the payment was never received on their end). STOP harassing your customers!!! This financial institution is the WORST and will NEVER get my business again! Unfortunately, many banks and lenders sell their loan portfolio to CitiMortgage for servicing. Bummer!!
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