Usacomplaints.com » Traveling & Tourism » Complaint / Review: Priceline.com - Booked hotel room unavailable and ocean view never provided. #940916

Complaint / Review
Priceline.com
Booked hotel room unavailable and ocean view never provided

Booking my hotel reservation with priceline.com was a disaster. They booked a room that was not available and took my money with no regard to there mistake, never was given an opportunity to talk to anyone in authority.

Was on the phone with priceline for six hours begging them to fix my accommodations they booked for my family, we were only able to spend a two night vacation because of the price given to us. They guaranteed my family an ocean front view and a very nice suite, the price was high, but I trusted them as professionals.

We never had a room where we could see the ocean, I am a single mom on a budget and we were willing to shorten our vacation for the opportunity to experience that because of the high price quoted to us by priceline. We ended up having a very small cramped room and the view of the street.

They told us we were on the boardwalk and we were 26 streets from there. We had to drive and pay very expensive parking fees as well. Needless to say they lied, they stole, they misrepresented and they didn't careless.



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