I discovered my airline ticket purchased from priceline was routed backwards. I called to inform them and seek a corrected ticket. Unfortunately after being placed on hold for over three hours and dealing with very smug reps, I was told the only way to fix the problem was accept an additional charge of $704. This made my airline ticket a whopping total of $1169!
I pleaded my case this was not the routing or ticket I purchased but they wouldn't listen and refused to accept responsibility to correct the problem. The reps seemed to take great pleasure in stated, "Thank you for your patience Mr. [removed]." As the call progressed it was obvious they would not make it right.
When asked if I wanted to make corrections to the ticket, I told them I had no choice because I was buying the tickets to go see my fiance for Christmas. With a I could care less attitude the rep said, "I am truly sorry for your trouble." It was as if I was talking to a mindless robot without sympathy or compassion. This angered me greatly as any extra money in this day was supposed to buy gifts for my daughter and family.
I let her know that was a crummy thing to say and for priceline to be taking advantage of me in my situation when it was their mistake to begin with. She replied with, " I'm sorry you feel that way Mr. [removed]." How else am I supposed to feel. Priceline is a ripoff! Spread the word, blog, write the newspapers, report them, and tell your friends never to use their services! They are a scam!
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