I recently visited my local Petco pet supply store and fell while I was there. My pant leg caught a piece of a metal caging, and down I went, and then down they all went (the display). My husband had to help me up, and we picked up the mess. I really did not think I was hurt that badly, little did I know how I would feel very shortly. When we went to check out, I told the cashier, Angie, that I had fallen, and she completely ignored me. My husband and I left, and by the time I got back to work (about 10 miles away) I was sore all over.
The next day my back and hips were a mess. This happened on a Monday evening. On Tuesday morning I called Petco corporate to report the incident, and they assured me that the information would be sent to the general manager of this particular store and that I would be receiving a phone call shortly from them. Nothing! Later that day I sent an email to Petco corporate, and again nothing! So I called again and was told the same thing as earlier in the day. On Wednesday I finally gave in and went to my chiropractor. I had X-rays done and a consultation. I now have an injury to my sacral spine and will need several adjustments to try to fix it. It is causing my hips to be misaligned and a lot of pain and discomfort.
On Thursday I again called Petco corporate and spoke with Eric. While I was on the line with him, he called this store himself, and again I was assured that I would be receiving a phone call from the general manager shortly. Nothing!
On Friday I again emailed. Nothing!
It is now 10 days and several chiropractor adjustments later, and I still have not heard from anybody from this store!
I don't really want anything from them, maybe to pay my chiropractor bills. They just need to make sure their displays are safe and won't cause anybody harm. Since I cannot get anyone to return my phone calls, I have been unable to tell them that, and now I am angry!
This total disregard for their customers is completely unbelievable to me, and while I like the supplies they have in this store, I will never shop at any Petco again.
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