My tenant's heater broke on 12/3, during the coldest month of the year, and this year was cold in Las Vegas. Alliance had me contact L&S A/C and Heating. L&S made 7 trips to finally repair the heater on Jan. 8 (at least we hope it is repaired). The process took over 30 days of cold and hardship for my tenants, and I lost a month of rent.
During this time I spent many hours on the phone trying to get in touch with Alliance. When I suggested we try a different service, Alliance said that would be a bad idea because then the process would start all over. Finally, after I contacted an outside A/C heating service that recommended a replacement of my 20-year-old heater and I faxed a notice to Alliance that I was having it replaced. Only then did I get any action from Alliance. There is no "peace of mind" with Alliance. Avoid this service.
0 comments