I was a Direct TV customer for 8 years. In October I cancelled and went to a different company. I turned in all boxes and thought I was done with the company. A few weeks ago I was charged $33.95 to my bank account by Direct TV. When I called, they told me the charge was from the access card of one of my boxes. Apparently it showed some adult movies ordered back 2 years ago! I asked why they didn't charge me when I supposedly ordered them, and they had no answer.
I did not receive a call, letter, etc. informing me of this. They just charged my card that they should not have on file, since I am no longer a customer. After an hour of arguments, they said they would credit my bank account in 7-10 days. When I called yesterday they said they had rescinded that and only gave me credit to my Direct TV account (which I do not have). They cannot show me any proof of this charge, no receipt, no printout. Nothing. I do not know where to begin, but they cannot get away with this. I need help!
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