I received a mailing with a credit card today from Citi. It stated that I had previously been sent a letter letting me know that my Home Depot consumer credit card is now a Citi MasterCard. First, I never received any mail, phone call, etc. from HomeDepot or Citigroup about converting my Home Depot card to a Citi MasterCard. Second, I did not have a consumer credit card with Home Depot. I had an in-store consumer card/line of credit. Third, my limit was around $800.00.
I called 1-866-510-2761 and spoke with a young lady who said that she could not help me. I asked to speak to her supervisor. Keith answered. I explained the above to him. He proceeded to sell the benefits of having the card. What? I told him that I never received prior communication. He said they sent it to the same address as this mailing. I said, "What if it was lost at the post office? Am I still responsible? Is this as if I said, 'Yes, I want a Citi Mastercard'?" He said yes.
I then asked him why my credit line/limit was $3000.00 when my HomeDepot consumer card was only $800.00. He then tried to tell me that their plan/card was more flexible than HomeDepot's and that if I wanted, he could lower it. He said that there was nothing he could do and did not offer any other options.
This is unfair. With the state of the economy, credit ratings are very important. I have worked diligently to keep a good rating, and now I have a $3000.00 hit against my credit liability on my credit report. I want this removed from my credit report. I am sure that other Home Depot customers have no idea of the ramifications of what this letter stated.
I called the automated system to cancel my card. It stated that it will be closed in 5 to 7 business days.
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