When we got our new home, it was 2 years old and had DirecTV already wired in it, so we figured we'd use them for our TV service. I should have known what would happen after they said they couldn't "install" for 3 weeks. I accepted that and had the install done when I was in Hawaii, so my adult daughter was here to accept the service guy and the equipment. My home is a 2-story home and had all rooms wired from the previous owner, so we assumed it was a short process... Wrong! Even though all rooms were already wired, it took him 3 hours to "complete" the job. My daughter was on the main level of the house and didn't go upstairs to check his so-called work.
When I returned home, I went to turn the TV in the master bedroom on, and guess what? It didn't work! I called them Monday the 12th of Nov. and told them they had 48 hours to get my receiver working.
No surprise there, nobody ever called me back, and when I called them back today, they had no record of my call, even though I threatened to cancel and switch to DISH NETWORK.
When I called them today, I was passed around several times, hung up on, and placed on hold for over 45 minutes before I hung up. I called DISH NETWORK on my cell phone while I was on hold with DirecTV and have an appointment tomorrow for their installation. They don't charge for the second DVR and were thrilled to remove a DirecTV dish. Now, to add insult to injury, DirecTV will send out prepaid labels to return their boxes, but the rep I spoke to, named Justin, said they would arrive in "a few weeks". In the meantime I am still being billed for their so-called service.
When we ordered DirecTV, we had to pay for the second DVR receiver, so when I told them we were done with their company and just wanted a refund for the receiver that never worked, I was told I have to write a letter and "ask" if they will refund my money! This is complete nonsense, and I will be writing to the Better Business Bureau.
So, if you're looking for satellite TV, don't even consider DirecTV. If you do, you're looking for problems. Their customer service people don't care one bit about their customers, and the FCC needs to re-think allowing this company's license.
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