A few months back I subscribed to DirecTV after seeing an offer in the newspaper. The offer was for $44.99 after a special promotional discount of $10 a month for twelve months.
I was instructed to send off for the $10 a month rebate after I got my first bill. My first bill came, and the rebate offer was included as they said it would be. So I followed the instructions and sent the offer in with the first month's payment.
After several weeks I received a reply stating that I was not eligible for the discount. I called customer service, and after being transferred and placed on hold several times, the representative stated that I was, in fact, eligible for the discount. The operator said he would get the information from me over the phone and he would submit the rebate himself.
Again, after a few weeks I received a card in the mail saying that I was not eligible for the discount. The card stated that I had not submitted the rebate in the allotted time period.
I called customer service back, and after being left on hold and transferred around for more than an hour and a half, they finally told me that the problem was taken care of and that my discount would be on my next bill.
I have been through this process several times now, and I still have not received my discount.
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