I originally signed up with Yahoo for approx. $68 for their annual music service. Reviewing my credit card statement, I discovered that I was automatically charged by Yahoo Music approx. $143 for another year of service. I was surprised by the charge because there was no notice prior to them billing my card. They did not even send notice that they had billed my credit card. What was even more surprising is that they had substantially raised the price of the annual service, again with no notice.
Yahoo customer service is poor. I went to the Yahoo Music website and found no information on contacting customer service, no link by email or phone. I did a search on the internet and found another customer who had posted the phone number in their blog (this person also had a similar problem). I called the 866 number and spoke with the billing department. They just kept putting me on hold, but kept coming back with special offers that they would discount the price if I would not cancel. If I cancelled, they said they would not do anything for me. I told them that I did not authorize the charge or the price increase and was never sent an invoice telling me of the actual annual charges. I caught the charge days after they billed me for the upcoming year, yet they were not willing to let me cancel.
Stay away from this deceitful company. After dealing with them, it has become apparent that they do not communicate with their customers about billing, as they hope customers will stay with the service and not notice the large price increases, which are automatically charged for the following years of service.
0 comments