I originally signed up with Yahoo for approx. $68 for there annual music service. Reviewing my credit card statement and discovered that I was automatically charged by Yahoo Music for approx. $143 for another year of service. I was surprised by the charge because there was no notice prior to them billing my card. They did not even send notice that they had even billed my credit card. What was even more surprising is that they had substantially raised the price of the annual service and again with no notice.
Yahoo Customer Service is poor. I went to the Yahoo Music website and I found no information on contacting customer service. No link by email or phone. I did a search on the internet and found another customer who had posted the phone number in their blog (this person also had a similar problem). I called the 866 number and spoke with the billing dept. And they just kept putting me on hold, but kept coming back with special offers that they would discount the price if I would not cancel. If I cancelled then they would not do anything for me. I told them that I did not authorize the charge, the price increase and was never sent an invoice telling me of the actual annual charges. I cought the charge days from when they billed me for the upcoming year yet they were not willing to let me cancel.
STAY AWAY from this DECEITFUL company. After dealing with this company it has become apparent that they do not communicate with there customers about billing as they hope customers will stay with the service and not notice the large price increases which are automatically charged for the following years of service.
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