We chose to change over to Directv after a conversation we had with them over the phone, which at that point seemed like a great idea as we would be saving money.
1. To begin, we were told that a friend could refer us and we would both receive a $50 rebate as a result. The installer who called us for scheduling advised us that we needed to call Directv directly in order to receive this rebate. When I called on the day of installation, we were told this was no longer possible because the service had already been activated an hour earlier. After 3 hours and 7 associates, I was able to receive a $50 credit for myself due to this error.
2. One week later, we received our bill in the mail, and again it was not the programming price that we had agreed on. They are charging us $69.99 for programming when the agreed-upon price was $44.99, due to a special they had running in the month of February. After spending several more hours talking to Directv over the phone, they are not prepared to honor the agreed programming charge. We are also being told we cannot cancel the subscription without a $300 cancellation fee, just one week after installation and after being advised that we could cancel within 30 days.
We feel very upset about the way this has been handled by Directv, as we have been lied to over and over by their associates. We continue to battle this over the phone with them.
Please, if someone has any advice on this issue, contact me.
I would like to refuse payment, but that only hurts me in the long run.
Thank you all in advance.
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