We made a choice to change over to Directv per a conversation we had with them over the phone. Which at that point seemed like a great idea as we would be saving money.
1. To begin, we were told that we can have a friend refer us and we would both receive a $50 rebate as a result. The Installer who was called us for scheduling, advised us that we need to call Directv direct in order to receive this rebate. Upon calling on the day of installation, we were told this is no longer possible as the service had already been activated an hour earlier. After 3 hours, and 7 associates, I was able to receive a $50 credit for myself due to this error.
2. One week later, we have received our bill in the mail, and it is again, NOT the programming price that we had agreed on. They are charging us $69.99 for programming when the agreed upon service was $44.99, due to a special they had running in the month of February. After spending several hours talking to Directv directly over the phone once more, they are not prepared to honor the agreed upon programming charge, and we are being told we can not cancel the subscription without a $300 cancellation fee, again, just one week after being installed and being advised that we can cancel within 30 days.
We feel VERY VERY upset about the way this has been handled by Directv, as we have been lied to over and over by their associates. We continue to battle this over the phone with them.
Please someone contact me regarding this issue if you have any advice.
I would like to refuse payment, but that only hurts me in the long run.
Thank you all in advance.
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