On April 20 I took my cat Zoey to be groomed at the above Petco. At noon they called me and informed me that my cat had a stroke.
I took Zoey to my vet and she was hospitalized for a week. It was determined by my vet in writing that the groomer was negligent while bathing her and pierced her ear drum, causing the right side of her body to be paralyzed for 5 days.
I contacted my local BBB and they contacted Petco, stating that I was requesting compensation for the vet bills, which added up to over $1,000. Petco said that they would settle for $700.
I contacted Petco numerous times in writing, both by certified mail and FedEx, with numerous contact numbers and my home address, cc'ing the BBB each time.
It has been over a year now and I still have not heard anything from Petco, and now even the BBB is not responding to my requests for help, showing that my case was resolved. BBB CASE #10217674.
I have many more details of that actual day and Petco's attempt to cover up the damage they did to my 3 year old healthy cat, but I just wanted to give you the facts. According to my vet she will never be the same again and is still having problems a year later! Please help me.
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