Citifinancial Mortgage Company Inc lost or misapplied my March payment. I received a letter saying I was 25 days past due. I called them and got someone who did not speak English. I explained that I had made the payment, that it had cleared my bank, and that I could provide them a copy of my check, front and back, to prove it. I spoke to a supervisor named Dave, who said I should fax it to 480-753-7974. I did just that first thing the next morning.
I then started getting annoying phone calls at all hours of the evening and night from the collections department. I re-explained the situation (it feels like a million times), and each time I was promised they would look into it. Each time I spoke to a different representative, I requested that notes be added to my account so everyone would know that the problem was being worked on.
After two weeks of no resolution and tons of phone calls, I spoke to a supervisor named Brigitte, who had me fax the same documentation again to 469-220-2809. Once again, I got a bunch of promises that were never fulfilled. I then spoke to another representative, who gave me a different fax number to send my info to, 469-220-2816, and that conversation was followed up by a letter requesting the same info. On it was an actual name of a person (surprise). When I called the phone number on the letter, it turned out to be an "invalid number."
I faxed in my documentation proving the payment was made a total of 10 times. I have spoken to more people than I can count, and yet I can't get a single person at Citifinancial to do their job. Meanwhile, I am getting threatening letters stating they will foreclose, they will accelerate the loan, and my credit is being affected. To add insult to injury, they have my money and I have done nothing wrong.
Citifinancial is a fraudulent company that is probably to blame for the so-called home foreclosure crisis. If they are doing this to me, they are doing it to others. Someone needs to do something about this!!!
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