I made an online payment through the BB&T website. I have proof of this because my computer saved the web pages of the payment center as I navigated through the process.
When I realized a few days later that the mortgage payment had not been deducted from my bank account, I called BB&T, and they told me they had no record of my payment online. The operator communicated to me that BB&T had been having many problems with their website. I have also seen many complaints online from customers about BB&T website malfunctions.
Nevertheless, BB&T reported my mortgage payment as 30 days late. I tried to dispute it with BB&T and was told they could not reverse information submitted to the three credit bureaus. The representatives all tell me they have no knowledge of a website malfunction. I have made multiple attempts to speak with a supervisor but am always sent to voicemail. I have left multiple messages but have had no return phone calls. Very poor customer service.
I have had this mortgage for years and have never been late with any payment.
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