I am a new to hp I have a full years warranty I called to have a defective product replaced the sales representative replaced the part he said he needed a credit card number as collateral in case you didnt return the defective part then the card will be charger the next day I checked my statement online and found that the representative had already charged me for the defective product called hp and a new rep said he would elevate claim to senior case manager two days ago still have not received a call back. Hp has terrible customer service the representatives are rude and liars deal with this company at your own risk.
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