The Poughkeepsie, NY, store needs some revamping of its cashiers and their confusing, fight-causing system of one very, very long line going into two cashiers. Are your customers supposed to guess? I went to the shorter line and got yelled at by an older woman saying that the one line was splitting into two cashiers. She yelled at three grown women, and then she held up one cashier, chatting on her cell phone and going off for forgotten items. What is this? It tells the rest of us regulars how little you care about us. There was no apology when I told your cashier what was going on, and I told her to let the manager know and that I would be writing this up. Well, I am writing it up.
As usual, my direct emails to your district manager go unanswered yet again. The last time was over a seahorse dying. I bought two; one lived and one did not. The policy of no refunds on a sick animal is terrible. That one is still alive in my tank, so it tells me you sold me a sick animal. So now fix your problems, or I will say some more, if I ever go there again. There is a new pet store in the South Hills Mall, and I am sure they will be happy to have my extreme business. Yep, extreme. I have spent enough money in your store to be treated differently. Even your penny customers should be treated with the utmost respect. Retrain your employees.
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