My original Miracle hearing aid was about 8 years old when I went to this store. The problem was that the poles that make contact with the battery kept coming out. Because she kept saying it was so old, she attempted to fix it at the store in Daytona instead of sending it to the factory. When she did this she put a big glob of glue inside, and it never worked after that, so I had to get a new one. She would not send the old one to the factory because she knew she had messed it up.
So I ended up getting a new one in approx. December 1999. I lost this one around a year later. I had to get a notarized paper from the barber shop where it was lost, and it still cost me another $200 to get a replacement.
This replacement never worked right, but she would never send it back to the factory to be serviced and always said it was the batteries. She filled one of the air vents with wax and put wax around the part that goes in the ear canal. All of this has taken place since 1/2/01.
Now the hearing aid is not working at all, and when I went in to have her send it off, she swore at me and told me to get out. Her secretary was present during this confrontation.
I went to another Miracle-Ear store in Port Orange, FL. The woman there (very nice) wanted to send it out, but when I went back to see what the status was, she said her boss said the warranty had run out and there was nothing she could do. But then I found out that Julie Pruitt is the daughter of the owner of both stores, so she did not want to hear anything. I also had to talk with a sister who is the vice president or something, and she backed up her sister.
To make a long story short, I am left without a working hearing aid.
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