I purchased a Motorola E815 with a 24-month Verizon service agreement on October 5 from MSN Mobile via the internet. The offer I responded to included two rebates totaling $200 from InPhonic, Inc. Upon receiving the phone, I became aware of the details and stipulations involved in filing for the rebates. In any event, I saved all the required documents, marked my calendar, and upon receipt of the required service bill, I submitted my rebates properly using certified U.S. mail.
In late May, receipt of my documents was verified on rebatestatus.com. I was instructed to continue to check for updates on their status.
June 6: I received a reply from customer service to my email inquiry requesting an explanation for the delay. I was informed that my rebates were being reviewed for accuracy.
June 14: I received a reply from Floyd G 9698 at rebatestatus.com. The reply stated that "a valid rebate is currently being processed. A cheque will be issued and mailed to you upon completion of processing." It also said, "Your rebate was entered successfully on 06/13. Please allow 10-12 weeks for processing."
June 15: I received a reply from Maribel C 9797 at rebatestatus.com stating that my rebate had been approved and "is currently being processed. A check will be mailed to you upon completion of processing." (Because Maribel's email cited only one rebate, I inquired again.)
June 15: I received a reply from Lindsay R 9093 saying, "Your rebates were approved on 6/13. Please allow 10-12 weeks from this submission approval date to receive your rebate checks in the mail, as they have just come back from the verification department to start processing."
July 24: I received the following from Hollie Kapos at InPhonic:
"I received a copy of your email to Lindsay dated July 10, regarding a rebate with your Verizon Wireless purchase. Due to a change in third party rebate processing vendors, your submission is currently going through reprocessing. However, I will override the processing of your submission and have a check issued from InPhonic's Corporate office. Please allow 7-10 business days to receive your check in the amount of $200.00. If this is not the correct address, or if you do not receive your check within 7-10 days, please email me or call the number below. Best regards, Hollie Kapos, Legal Assistant, InPhonic, Inc., 1010 Wisconsin Ave NW, Suite 600, Washington, DC 20007, (202) 333-0001 (x137)"
It has now been over 10 months since my original purchase, over 3 months since I submitted the properly formatted rebate request, and 20 days since I received the email from Hollie Kapos. Still no rebate check.
This company is something else! I don't know how they look at themselves in the mirror each day.
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